Sumaya Umoru - Results-driven Virtual Assistant - Results-Driven Virtual Assistant

About

Highly detail-oriented and results-driven Virtual Assistant with a proven ability to optimize administrative processes and enhance productivity for busy professionals. Expertly leverages advanced proficiency in CRM, Google Suite, and project management tools to streamline operations, ensure timely project delivery, and provide reliable, efficient remote support, consistently improving client organization and focus.

Work Experience

Freelance Virtual Assistant

Self-Employed

Jan 2024 - Present

Ogun, Ogun, NG

Provided comprehensive administrative and operational support to diverse clients, optimizing workflows and enhancing productivity in a remote setting.

Streamlined email management for multiple clients, enhancing communication clarity and reducing missed messages by implementing organized inbox structures.
Managed complex scheduling and calendar coordination for executives, optimizing workflow efficiency and ensuring timely execution of critical commitments.
Designed and deployed structured digital filing systems using Google Drive and Notion, significantly improving file accessibility and organizational efficiency for clients.
Maintained meticulous financial records and managed expense tracking via spreadsheets, ensuring data accuracy for informed financial decision-making.
Orchestrated task management and deadline adherence with Trello, consistently achieving timely project delivery and seamless execution across multiple initiatives.
Delivered proactive customer follow-up and comprehensive support across phone and online channels, enhancing client satisfaction and retention.
Coordinated and executed small-scale events, expertly managing all logistics and delegating tasks to ensure smooth, successful outcomes.
Conducted in-depth internet research, synthesizing complex data into concise, actionable summaries to inform strategic decision-making for clients.

Certificates

ALX Virtual Assistant

ALX

Nov 2024

Virtual Assistant

MTF Institute

Apr 2024

Languages

English

Skills

Technical Skills/Tools

Salesforce
HubSpot
Zoho
Google Suite
Email Management
Zoom
Appointment Scheduling
Microsoft Office
Notion
Trello
Slack
Canva
Grammarly
Zapier
Data Entry

Administrative Skills

Email & Calendar Management
Document & File Organization
Research & Reporting
Customer Support
Task Coordination
Process Documentation
Meeting Coordination
Expense Tracking
Basic Bookkeeping

Soft Skills

Time Management
Attention to Detail
Adaptability
Communication
Organization
Problem-Solving
Confidentiality
Proactivity